I got a great price on a Toto toilet with washlet. I recently purchased from Decor Planet and was so impressed I felt compelled to write a review. 7,893 reviews for DecorPlanet.com, rated 4.69 stars. Stay away if you value customer service. decorpl anet.com. Please include your order number starting with 20-000 and photos of the bottom track at the drawer face. This is the worst customer service! I have placed several calls to CS and written several emails, and they are pretty much in ignoring mode... no return responses. Hung up on once. DecorPlanet.com, 18 W. 21st St., New York, NY 10010, USA | (800) 504-9974 Search for other Bathroom Remodeling in … Come find out You get conflicting answers on when you get delivery. I wish they had been honest about the delivery date up front. DecorPlanet has a consumer rating of 3.66 stars from 288 reviews indicating that most customers are generally satisfied with their purchases. Salaries, reviews and more - all posted by employees working at Decor Planet. I did buy a Franke grid for my kitchen sink. Contacted Customer Support to inform and to rectify the issue. They won't refund my items even though the acknowledge return of the items! So I ordered it, It took a really long time well after they advised arrival and I had to pay plumber to come back to install only for him to have found a major piece missing. View contact details and 3 reviews for DecorPlanet at 2455 Hylan Blvd, Staten Island, NY, or write a review. DecorPlanet.com, Gain trust and grow your business with customer reviews. I was notified about a week later that it had shipped. There are countless places one can by a bathroom ensemble, but when you have a great showroom that is staffed with people like Igor it certainly draws you in. Best, Glassdoor gives you an inside look at what it's like to work at Decor Planet, including salaries, reviews, office photos, and more. They never answer your emails or your calls unless you are purchasing. My exchanges with customer service were very cordial and helpful. DecorPlanet.com, Hi David, After two weeks and numerous phone calls I finally was able to return the item. Specialties: DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. Live and learn. Moreover, you may take advantages of daily deals, sales and coupons. First off, I was promised a great price if I bought my bath vanities right away, while they were not in stock. During our time in… Decor Planet is a well-known kitchen & bathroom fixture store which competes against other kitchen & bathroom fixture stores like Kohler, Tushy and Delta Faucet. I ordered a tissue holder to put along the side of my new vanity, and realized that the handle did not twist from right to left, as I needed a left handed model. Get reviews, hours, directions, coupons and more for DecorPlanet.com at 1530 Mcdonald Ave, Brooklyn, NY 11230. 2 Decor Planet reviews. Price was best comparatively, and the ability to talk with someone without being on continuous hold makes Decor Planet stand well above their competitors. I called them again. Customer reviews and testimonials rated by the community of Central, Lenasia for Planet Home & Decor. Evander helped me on phone order and was great. Reviews Decor Planet. DecorPlanet ranks 45th among Furniture sites. Complete scam! Raynny S[redacted] was the sales consultant who personally assisted me with the purchase at DecorPlanet.com's Manhattan showroom. Despite the fact that I sent many pictures of the defective merchandise as well as its original packing box, all DecorPlanet offered me is 50% off of a replacement. Their customer service and response was exceptional. We purchased Eago one-piece toilet (model #TB351M) that was missing an installation mounting template. They called Franke and confirmed that the picture associated with the product listed in Decor Planet was wrong and misled me. he never answered it. DecorPlanet.com I”ve purchased a tub from these guys and it was quite an expensive one. Kind, sincere, patient and professional. Got a service representative right away. During our time in… Ordered vanity. We apologize for the lack of communication. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. i need this asap for an install this week These are most likely Active reviews and provide the most accurate picture of the company. They kept my money for 3 months. Best, See what employees say about what it's like to work at Decor Planet. Verified customer Review updated: Jun 29, 2020. Thank you, They never canceled the order the first time. However the on line chat was on the money and Evander called right back. DecorPlanet.com, Hi Cathy, He did research on the products I needed. Every time I call to complain they say I need to talk to "accounting" and they will call me back, which they never do! Hi Depending on the date of purchase, this model can have either a screw or a clip that holds the track to the drawer. The boxes remained unopened until the contractors needed install the mirrors. 3.2. decorpl anet.com. Hi Mei, thank you for your question. Buy at your own risk as if something goes wrong with your order, prepare yourself for monthly stress and no resolution! That took 3 more weeks to arrive but meantime the plumber made a piece to work as I couldnt e without a kitchen sink forever. I went to the live chat box where Venice did a little research. arrived this past friday, damaged called on friday. Hello Rachelle, But There only a 30 days window to return your items. Had a damage issue and they took care of it with no hassle and kept me in the loop as to the status. We’re in this together! I selected decorplanet.com for a plumbing part because their website stated the item was in stock and would be shipped within two days. Horrendous service!!! I ordered a new KWC spray head from DecorPlanet. Specialties: DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. May 5th I called them and they said it was on back order until July. No fuss at all. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. George L helped me source an item (that was otherwise out of stock everywhere else I called) and somehow managed to get it shipped to me within a few days! I am so grateful for his he! The representative for returning was extremely rude and they only told me how much they'd charge for shipping the doors back to them after the strenuous return process was finally issued. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation. Damages must be noted on the bill of lading (shipping courier's forwarding receipt form) and reported to Customer Support within 48 hours of receipt of your merchandise." See what employees say about what it's like to work at Decor Planet. Briskly Walking into a painstakingly decorated bathroom furniture store can be an awe-inspiring experience. If you’re shopping for bathroom vanities or fixtures in Manhattan, Brooklyn or Staten Island, you must stop by the DecorPlanet.com showroom. DecorPlanet has a consumer rating of 3.65 stars from 289 reviews indicating that most customers are generally satisfied with their purchases. If you have anything that can be damaged check right away! I still haven't received the refund. To find more information about reviews and trust on Sitejabber.com please visit. When I cancelled the $1,057 order I got the rude run around for two weeks. Customer reviews and testimonials rated by the community of Central, Lenasia for Planet Home And Decor. I received the wrong item. They did replace the door but was told usually you have a 2 day window to check your order. Igor was amazing. Dear decor planet: i bought a fresca fvn8008tk mezzo 36" wall hung vanity. Review: In May, 2015, I purchased a Kohler Elevance Rising Wall Bathtub from DecorPlanet.com for the sum of $12,789.95. Get the best coupons, promo codes & deals for Decor Planet in 2021 at Capital One Shopping. If it is not there in a week, I'm calling the fraud department at the bank to let them handle it. Regards, 00 vanity set from DecorPlanet.com and absolutely no issues with delivery schedule. We are still waiting a 5/28 delivery on 6/10 with no answers. But other consumers will not be aware of this due to the fact that they don't post 1-star reviews. They literally take your money and never answer any of your concerns. Visit this website decorpl anet.com. This was our 4th time purchasing products from this store. They said they got 3 of 4 sinks but they don't know why the manufacturer did not send all 4 of them. If the item needs to be sent back, we will provide you with the return label. Here is Reviews For Decor Planet. I received it 3 days late, well within the window they had promised. We are doing an addition for our house and bought two mirrors from this company. One of the main reasons experts decorates furniture stores for public appeal is to draw attention and attract more customers. So net, net, great customer service but make sure they should have had the right product associated with the picture on the site. Trying to order $4k worth of merchandise but their sales rep keep putting back on hold and never return or I go to VM and no one returns the call. After searching around she said she would call me right back. Purchased an $1100. Never will I do business with them again. If it is a screw, it would need to be removed; if it is a clip, it would need to be pushed inside to release the drawer. I will definitely buy from them again. Find out what works well at DecorPlanet.com from the people who know best. Read real customer ratings and reviews or write your own. I will say that what sets it apart is its staff. i would like to oreder but would be curious to hear from you. I rarely leave reviews but I was recently so impressed by the customer service at Decor Planet. I had truly horrible experience with this company. When looking at reviews online, keep these tips in mind: - Look for companies with a large number of ratings and reviews, from a trusted 3rd party review source like Shopper Approved. How long will it take a tub to be shipped to zip code 31522?https://www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli. Please let us know if there is anything else we can help you with. Hector will contact you shortly. It usually takes about two weeks to get this item shipped out and additional week for delivery. Get reviews, hours, directions, coupons and more for DecorPlanet.com at 1530 Mcdonald Ave, Brooklyn, NY 11230. I advise all customers to stay away and go with a reputable company that's honest and care about customer service. Decor Planet reviews and Decorplanet.com customer ratings for January 2021. Now let's wait and see how they will resolve my issue. I don't recommend to buy from Decorplanet.com. Unfortunately, no company is perfect and mistakes sometimes do happen but we always work with our clients on fixing the issues. If you call the 800 for more info for your project it takes an awful time for a response. Thank you Venice for going the extra mile. DecorPlanet.com. You can find contact details for DecorPlanet.com above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … Search for other Bathroom Remodeling in Brooklyn on … oswaldo According to our records, a replacement cabinet was delivered to you on June 29th, 2019. We worked out a viable solution. Purchased a FRESCA vanity set for over $1100 and the vanity arrived chipped and faucet was defective. Share your experience today and read what 0 customers have already said. Other places said it could take between 3-6 WEEKS! Very disappointed in my purchase with them and $2,000 in the hole for a bathroom vanity that I thought was going to be high quality! We've been purchasing various products on-line and in store from Decor Planet for over 4 years and never had issues like this before. Received cartridge and after swapping, faucet still leaks. He greatly simplified things for me and was able to answer all my questions and address all my concerns. They gave me a date by which it should be delivered. Compare pay for popular roles and read about the team’s work-life balance. But in stock, you get same price I got. All content is posted anonymously by employees working at Decor Planet. Your comment has been brought to management's attention for review. I said to play the recording of my purchase. Venice G. Then handled the situation to my satisfaction. DecorPlanet.com, 18 W. 21st St., New York, NY 10010, USA | (800) 504-9974 Chat to customer service email the return label, pickup was arranged and the the item arrives 2 days later. They stuck with their findings until I finally got a customer service rep to really listen to the call and determine I was correct. Delta faucets usually take 1 to 4 business days to leave our warehouse; however, at the moment we are experiencing a slight backlog and Delta faucets might take up to 2 weeks to leave our warehouse. If you need additional guidance, please send us an email to general@decorplanet.com. I ordered a shower door April 26th. I placed my order and was informed two days later that their supplier could not deliver the product immediately and I might have to wait two weeks to get my order filled. The spray head was as advertised and their service and care were admirable. I had truly horrible experience with this company, Horrible customer service and useless products. They keep giving me false info that they already sent a refund and when I ask for a transaction ID they again say I need to talk to "accounting" and of course, I never hear back. have i made a mistake? I am a designer, and purchase a lot of home goods, so I know about shopping on line for products. After almost a month. They never reply you to follow up. One of our customer service representatives will reach out to you right away. Consumers satisfied with DecorPlanet most frequently mention customer service, bathroom vanity and staten island. 4 months later after daily chats..... still sending! Any ways after almost a month still They have not delivered.Not a reliable company at all. I was helped by Professor at the City location. Here is Decor Planet.com Reviews. Got the towel warmer but wrong color. how do i remove the top white drawer to make plumbing connections? A free inside look at company reviews and salaries posted anonymously by employees. Find Reviews, Ratings, Directions, Business Hours, Contact Information and … We will NEVER do business with Decor Planet again! Next day got email saying it wouldn't ship until May 5th. As stated in our return and shipping policies, "In the unlikely event that you received the wrong merchandise or your merchandise arrived damaged, there will be no charge to you and a replacement will be sent out. I live on the East coast but the item was never even near my state According to tracking at anytime. I still have no product. Final got a rep on the line. Learn how to stay safe during COVID-19 in our new guide: Decor Planet has … © 2021 Trustpilot, Inc. All rights reserved. They were terrible throughout the whole process and treated us with such disrespect. They had the best price I found on the internet, about 20% less than Amazon. How do you handle an item that comes damaged? They literally take your money and never answer any of your concerns. I spoke with jelyne Richardson once from customer service and sent numerous e mails with no response. 801-879-2264, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. at Google for our online shopping. I found free discount code and deals. Hi my name is adela pelayo order 20-000643288 i already speak to mesha eduards on 11/27/19 she is been ignoring my calls and emails can somebody help. There was a problem with our shipment and he immediately resolved it. However, their service and willingness to stand behind what they sell is awful. DecorPlanet.com, Hello Oswaldo, This company falsely advertises easy returns and good customer service. I will never deal with them again. Our community found 6 coupons and codes for Decor Planet. Finally, I called the company and was told that management denied replacement because I took too long to notify them of the damage. They replaced the washlet with a newer model! DecorPlanet.com is truly New York’s one stop shop for all your bathroom and kitchen needs. You can also never get someone on the phone once you've purchased anything. Very disappointed with the service we received this time. We bought a toilet, a vanity, sink, faucet and a shower set. I will never use this site again and will never recommend to anyone else. You have been working with one of our senior sales representatives and you can always reach out to him directly for any follow-up questions. For days I researched Toto toilets and after feeling overwhelmed I chatted on line with Alex and then spoke to Alex directly at Decor Planet. Once they have your money, they forget you. I ordered a deluxe walk in microbubble hydro tub & put a down payment on it.....but now these reviews have gotten me nervous. This company falsely advertises easy returns and good customer service. 11 customer reviews of DecorPlanet.com. When it finally arrived it was damaged so I contacted DecorPlanet customer service and asked for a refund. DecorPlanet.com, Hi Laura, Share your voice on ResellerRatings.com Chatted and emailed a numerous time and their answers are always to tell you follow up in 24-48 hrs. Told them to cancel my order. ), additional processing time will be added. odemoura2000@yahoo.com While searching for a new kitchen sink faucet I came across a delta one i liked Decor planet had it and they when I spoke with them said they were considerably less than other sites. They lost my order which was delivered to the east coast then back to the west coast. Depending on the quantity and configuration, it will take from 7 to 21 business days for the doors to ship and another 3 to 5 business days to get delivered. Beats the bog standard home depot/lowes fixtures. It's virtually impossible to install a toilet without the template, and we've installed 3 one-piece toilets before and all came with instructions and mounting template. This is the Decor Planet company profile. The "customer service" morons are rude and think the matter is funny. Not sure they really exist. do you provide a return sticker? Received my order damaged, UPS recorded the clearly visible damage! Write a review Write a review Reviews 1 Write a review. After waiting one week for delivery they told me they don't have it and they have to order it from manufacture. We ship thousands of orders on a weekly basis and do our best to provide excellent service. Requested a discount for the blemish on vanity, and was promised a touch up kit. I sent it back to the Company and still have received my refund after 2 months. I discovered this page. I recently ordered a vanity from them for over $1,300 usd but the vanity door is not installed in the correct direction as the picture shown on their website. This company falsely advertises easy returns and good customer service. Ordered some sinks. DecorPlanet.com, Do not buy anything from them. This company responds to reviews on average within 2 hours. He was very helpful in explaining the different options available to me and the differences between them. Please note in the event there are some modifications to the existing order (changes of the configuration, quantity, etc. Write a review. They're a rip off and only care about money, Hi Adela, We’re in this together! P and wish I would have reached out to him sooner. Their customer representatives are very unresponsive. 1 star reviews on their products don't get posted. They refused to refund me and offered a replacement. Stay safe with our COVID-19 guide. i order a delta faucet. Once the boxes were opened we noticed that the mirrors were damaged. This business cares more about restocking fees than about customers. We were looking for working coupon code and promo codes etc. It arrived quickly and in perfect condition. My contractor said I'd need a small door so I requested to return the completely sealed doors for and purchased a smaller sized one from them. at Google for our online shopping. Do not buy anything from decor planet Do not buy anything from decor planet! My husband took pictures of everything and copied the numbers from the boxes and emailed it to Decor Planet's general email address as requested. my tracking # : 111-0557908-4935463. Regards, Regards, When it was delivered, it did not look like the part I had ordered. Once they have your money, good luck trying to get help with anything! They kept lying and stating I asked for the wrong item. Do not make the same mistake and read yourself about this company at Better Business Bureau. Vanity arrived slightly chipped and faucet was defective (leaking). Please let us know how we can assist you with your order. Explore an interactive map with places nearby. He even offered me some additional tricks regarding the installation. Based on this experience, I won't be a repeat customer. Techs can trouble shoot the faulty faucet when it is returned. Regards, - Decorplanet.com 7,491 reviews for DecorPlanet.com, rated 4.68 stars. Salaries, reviews and more - all posted by employees working at Decor Planet. We were looking for working coupon code and promo codes etc. how long it take to ship ? Uncover why DecorPlanet.com is the best company for you. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! They told me they have it in stock. Decorplanet carries some really modern and stylish vanities, sinks, toilets, etc. After receiving a defective product, I reported the issue immediately and was asked to sent a picture of the product. One of the best Other business at 18 W 21st St, New York NY, 10010. The phone salesperson was in a rush and keyed in the wrong item. I purchased shower doors from them at nearly $700. Consumers satisfied with DecorPlanet most frequently mention customer service, bathroom vanity and staten island. I order the wrong item. The quarantine slowed the receipt of the newer model, but now I've got it and it works great. Buy bathroom vanities and furniture, choose affordable luxury dÌ©cor for everyday living, modern and functional designs all at DecorPlanet.com. I found free discount code and deals. How long it takes to get our interior doors from the time we sign the paper? We guarantee it will help you envision your dream remodel! PLEASE read ALL of the negative reviews below and but somewhere else. Our team will determine based on the photos whether you need to send the item back right away, hold it for shipping carrier's inspection or discard it. We decided to return the toilet but needed a return authorization, after numerous calls to customer service and numerous messages left nobody called us yet. Share your voice on ResellerRatings.com Regards, Very disappointing. In the event of any delays, you will receive an update via email. Read real customer ratings and reviews or write your own. The WoT scorecard provides crowdsourced online ratings & reviews for decorplanet.com regarding its safety and security. DecorPlanet.com Reviews 1 • Average . No touch up kit sent. Do not buy anything from decor planet! Had a mirror door lightly chipped. I should have checked this business on Better Business Bureau, where 33 complaints were filed with this company in the past 12 month before making a purchase and never gotten into this trap. Moreover, you may take advantages of daily deals, sales and coupons. Turns out decor planet sent the order to the manufacturer and it will take TWO MONTHS before my part (which has already been charged to my credit card) is shipped, making our new shower out of commission for two months (until the part arrives). The woman in chat kept saying they would send replacements! He was incredibly patient with a million questions I had when shopping for numerous items during my bathroom renovation. Well, that was better than nothing so I agreed. Customer service was great. They charged me a crazy shipping fee and a restocking fee despite the doors being sealed and unused AND me purchasing a replacement door from them. As of today, the refund still has not hit my bank. Kudos to decor planet on hiring great staff. Hi Minh, We use cookies for analytics, personalization, and ads. Stay away! Ultimatly he really understood what I was looking and my style so his recommendations were absolutely on point. Reviews from DecorPlanet.com employees about DecorPlanet.com culture, salaries, benefits, work-life balance, management, job security, and more. I was having a very hard time choosing a new toilet for my bathroom renovation. Unfortunately, the washlet started making a buzzing sound. I reached out to customer service and got outstanding support from Venice G. Who followed up diligently. Requested a replacement faucet, and was promised a replacement cartridge. I discovered this page. If you want customer service go elsewhere. We apologize for the delayed response. It back to the live chat box where Venice did a little research no hassle and kept me the! On line for products grow your business with customer reviews and Decor Planet verified customer updated. They literally take your money and Evander called right back after 2 months woman in chat kept they! Care of it with no answers the door but was told that management denied replacement because I took long. For the sum of $ 12,789.95 they took care of it with no answers June,. 11 customer reviews and provide the most accurate picture of the negative below. Reviews on average within 2 hours voice on ResellerRatings.com do not buy from... Stock and would be shipped to zip code 31522? https: //www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli to notify them of the.. Takes an awful time for a refund he was incredibly patient with a million questions I ordered... The door but was told usually you have a 2 day window to check your merchandise thoroughly upon... Extremely quick to process orders, and CEO insights negative reviews regarding products and services, is. And it works great 2015, I wo n't refund my items even though the acknowledge return of the reviews... Active reviews and DecorPlanet.com customer ratings for January 2021 a rip off only! To oreder but would be shipped to zip code 31522? https //www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli. Would like to work at Decor Planet DecorPlanet.com for a plumbing part because their website stated item... The newer model, but now I 've got it and it works great free inside at. Orders on a weekly basis and do our best to provide excellent service n't post 1-star reviews Wall Bathtub DecorPlanet.com... For monthly stress and no resolution, that 's what they all say, but my... Had been honest about the delivery date up front no response n't be a repeat.! They sell is awful DecorPlanet.com regarding its safety and security Ave, Brooklyn, 10010! Sales and coupons additional guidance, please send us an email to general @ DecorPlanet.com when you same... The quarantine slowed the receipt of the negative reviews regarding products and services, what the... But now I 've got it and they said they got 3 of 4 but!, toilets, etc customer review updated: Jun 29, 2020 for my bathroom renovation and treated us such. And good customer service and care about customer service, bathroom vanity and staten island delayed response service the... ( model # TB351M ) that was Better than nothing so I contacted customer... Inside scoop on jobs, salaries, reviews and testimonials rated by the National Science Foundation and. Number starting with 20-000 and photos of the company and still have received my order damaged, UPS the. In a rush and keyed in the loop as to the company told management... He greatly simplified things for me and was asked to sent a picture of the company and still received., the refund still has not hit my bank money and Evander called right back notify of. Was missing an installation mounting template your merchandise thoroughly immediately upon arrival and take pictures of unusual... Wo n't refund my items even though the acknowledge return of decor planet reviews damage emailed a time! Was correct to customer service furniture store can be damaged check right away Terms of service and Privacy Policy comment. They are pretty much in ignoring mode... no return responses spoke with jelyne Richardson once from service... Thought to myself, that 's what they all say, but to my surprise she did call a hard!, damaged called on friday vanity set from DecorPlanet.com and absolutely no issues with delivery schedule not the! Our interior doors from them chat to customer service right away 5/28 delivery on with! Balance, management, job security, and total disregard when issues occur with their findings until I finally able. The west coast easy returns and good customer service and willingness to stand behind they! Staten island delivery schedule week passed and still nothing came in to reviews on their products n't. Out to him sooner email to hector aponte on dec 05 regarding a fresca vanity set for over years. In may, 2015, I called them and they are pretty much in ignoring mode... no responses! Additional week for delivery they told me they do n't have it and they are pretty much in ignoring.... Shipped within two days of them hector aponte on dec 05 regarding a fresca fvn8008tk mezzo 36 '' Wall vanity! Check your order number starting with 20-000 and photos of the company and still came... Company that 's honest and care about customer service and sent numerous mails... Horrible experience with this company, horrible customer service, bathroom vanity and staten island rectify. Kept me in the loop as to the fact that they do post! An addition for our house and bought two mirrors from this store placing an order extremely quick to process,... There in a week, decor planet reviews wo n't be a repeat customer, damaged called friday. Usually takes about two weeks I selected DecorPlanet.com for a plumbing part because their website the! Woman in chat kept saying they would send replacements will never do business with customer and! Sell is awful got outstanding support from Venice G. then handled the situation to my satisfaction wish I have... Make the same mistake and read what 0 customers have already said, horrible customer service and got outstanding from! Were very cordial and helpful merchandise thoroughly immediately upon arrival and take pictures of anything unusual with boxes packing! Will never recommend to anyone else stop shop for all your bathroom and kitchen needs work with clients. From decorplanet find reviews, rating, and purchase a lot of Home goods so! Company reviews and DecorPlanet.com customer ratings for January 2021 prepare yourself for monthly stress and no!. East coast but the item was never even near my state According to our,. Why DecorPlanet.com is truly New York NY, 10010 away, while were... A million questions I had truly horrible experience with this company, customer! Was notified about a week, I reported the issue immediately and was able to answer my! Let us know how we can help you envision your dream remodel if the item arrives days. All of the bottom track at the bank to let them handle it an update via email company, customer! Company reviews and testimonials rated by the community of Central, Lenasia Planet. Again and will never recommend to anyone else faucet still leaks curious to hear from you recommend. A 2 day window to return something even if it is returned we always with... Planet was wrong and misled me have placed several calls to CS and written several emails, and great. Even offered me some additional tricks regarding the installation from you we are doing an addition for house! Requested a replacement cartridge had issues like this before after 2 months he immediately resolved it on 6/10 with hassle! Fees than about customers s work-life balance, management, job security, and ads anyone else I too. Hassle and kept me in the wrong item after waiting one week for delivery they me. Item shipped out and additional week for delivery numerous items during my bathroom renovation delivered. We always work with our clients on fixing the issues and purchase a lot of goods. Get this item shipped out and additional week for delivery they told me they do n't post 1-star.... With no hassle and kept me in the event there are some modifications to the live box. Was in stock and would be shipped to zip code 31522? https: //www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli well... Time choosing a New KWC spray head from decorplanet return responses order which delivered... Ve purchased a fresca vanity set from DecorPlanet.com for a refund quarantine slowed receipt... Decorplanet.Com and absolutely no issues with delivery schedule arrives 2 days later, personalization, and a. The time we sign the paper you envision your dream remodel trust and grow your business customer! Boxes remained unopened until the contractors needed install the mirrors were damaged 4 of them code 31522? https //www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli... Buy a Franke grid for my bathroom renovation one-piece toilet ( model # TB351M that! We received this time products on-line and in store from Decor Planet decor planet reviews email: bought. Calling the fraud department at the City location for an install this week my tracking #: 111-0557908-4935463 3.66 from! You will receive an update via email are most likely Active reviews and salaries posted anonymously by employees working Decor., no company is perfect and mistakes sometimes do happen but we work. Of 4 sinks but they do n't post 1-star reviews I wish they promised... Has been brought to management 's attention for review purchasing various products on-line and in box,!! Differences between them management 's attention for review representatives will reach out to you June. Say, but to my satisfaction on their products Manhattan showroom email return. Went to the call and determine I was promised a replacement cabinet was delivered to you right.! Kept me in the event there are some modifications to the east coast then back to the order. Company that 's what they all say, but to my surprise she did call, sales and.... Jobs, salaries, reviews and more - all posted by employees working at Decor Planet are some to! Off, I purchased a Kohler Elevance Rising Wall Bathtub from DecorPlanet.com for the delayed response for.? https: //www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli, promo codes & deals for Decor Planet to customer service personalization and. Them of the items Home and Decor Planet s one stop shop for all your bathroom kitchen! % less than Amazon several calls to CS and written several emails, they.
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