What happens is my application is refused? Your serial number is located on your appliance’s data badge/plate. Manufactured with the latest of gas fire innovation, the Sheraton 5 gas stove has a fully-sequential thermostatic control system, which allows you to ignite your gas stove in a matter of seconds, along with the ability to fully master and adjust flame height with the touch of a button. Air for combustion is drawn in through the outer pipe whilst the inner pipe removes the combustion gases to the exterior of the property. Gazco’s total liability extends only to the purchase price paid for the goods, except where such a limitation is prohibited by statute. We would always recommend that your first point of contact is your Stovax or Gazco retailer where you purchased your product. Gazco sent us some extra instructions, which we tried, but it still doesn't work. Stovax and Gazco products purchased from within our Expert Retailer Network will have the additional benefit of an extended warranty period as set out in the links below. technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. Carl Harris 1 review. Gazco Huntingdon 20 Gas - Clear Door 515-071 Price: £1,295.00 inc VAT MORE INFO > Gazco Huntingdon 20 Gas - Tracery Door 515-035 Price: £1,295.00 inc VAT MORE INFO > ... excellent customer service and a real commitment to providing value for money. In addition, Gazco fires purchased from within our Expert Retailer Network will have the additional Buy with us and you can spread that total cost of the purchase over a maximum of 12 months at absolutely no extra cost to you. This is created by flames being reflected on the interior panelling to increase the viewing angles of your fire. Team Leader - Customer Support dbird@gazco.com - 01392 261950 Carl Harris 1 review. Repaired or replaced products are covered only for the remainder of the original warranty period. To help aid us with your enquiry please provide your … The Gazco Sheraton 5 Gas Stove brings together the traditional aesthetic of the classic wood burner, with the convenience of a gas stove. The above warranty terms and conditions came into effect on 1st May 2013 and are applicable for all relevant products purchased after this date. The Gazco Radiance 190W Steel Electric Fire is the latest Edition to the Gazco Electric range combining breath-taking aesthetics and cutting-edge technology, offering a realistic flame effect with state of the art Chromalight LED backlighting providing the perfect focal point for any room. Please be aware that the Stovax Heating Group do not offer technical support to products bought via nationwide online sales where a Stovax Heating Group qualified independent retailer would otherwise offer this support. f) Consequential loss (to the extent permitted by law) related to decorations, furnishings or other household assets. The contemporary Gazco Riva2 670 Electric Fire range is the latest addition to Gazco’s collection of electric fires. In addition, Gazco fires and stoves purchased from within our Expert Retailer Network By continuing to browse the site you are agreeing to our use of cookies. e) Consequential loss (to the extent permitted by the law) relating to other associated products that have not been supplied by Gazco. Please rest assured that we will do our best to answer any queries and process orders as quickly as we possibly can during this time and would like to take this opportunity to thank you for your patience and understanding. The only part you have to do directly is electronically sign the agreement which can be done very quickly via email. To help aid us with your enquiry please provide your serial number. We apologise in advance for any unexpected delays. Hitachi is authorised and regulated by the Financial Conduct Authority. We are a credit broker and not a lender. During your extended warranty period, only genuine Gazco spare parts must be used in the servicing and maintenance of your Stove or Fireplace, these spare parts can be ordered from www.gazcospares.com, or from an Expert Retailer directly. If you should ever wish to make a warranty claim because of a product fault or defect, you must inform your retailer within a reasonable amount of time, usually this is within 14 days from the date on which the fault or defect first became apparent. Furthermore, Gazco fires purchased from within our Expert The Stockton Small Can be found here or alternatively the Stockton Medium Electric Stove can be found here. Highlands and Islands). In addition, Gazco fires and stoves purchased from within our Expert Retailer Network will have the Gazco, in the event of a warranty claim, reserves the right to either replace the goods in question or to refund the purchase price of the goods. Qty. The Gazco Studio 2 Edge gas fire is for those who require minimalist modern perfection. In addition, Gazco fires purchased from within our Expert Retailer Network will have the additional We are pleased to announce that we have teamed up with Hitachi Retail Finance to offer our customers 12 months interest free credit on all purchases of £300 or more through our site or over the phone. Appliances despatched prior to this date will have a different warranty as set out within the Installation and User Instructions that was supplied with the product, this was usually a standard 2 year warranty. Richly detailed logs and ceramic stones create the appearance of burning embers to create the look of a realistic wood burning fire. Yes, please do give us a call on 01376 555 182, we can go through most of the application process with you, process the deposit and the order. Complete the quick application to get an instant decision. You could be forgiven for mistaking the beautiful visuals on Gazco … Beautifully designed, this stove features cast iron bevelling and cornicing to the door, top plate and base, for a quality you can appreciate even when your gas stove is not in use. Please note that all flues for the Balanced Gas Fires come in a silver/stainless steel construction - if you would prefer the black enamelled version, please call us for a price and availability. Hitachi are one of the world's leading specialist providers of retail finance and have a proven track record of providing paperless finance solutions. Technical Information This page contains technical documents for your Stovax or Gazco stoves, fires or fireplaces. Before you report your issue/s with your Stovax or Gazco retailer. Beautifully designed, this stove features cast iron bevelling and cornicing to the door, top plate and base, for a quality you can appreciate even when your gas Nothing in the Extended Warranty shall make Gazco liable for any or special, incidental or consequential damages, injury to persons or property, or any other consequential loss beyond the consumer’s statutory rights. The local gas installation company cannot help any further as it is a technical issue - so suggested we get a Gazco engineer to look at it. Once this is paid, we will send you your goods - as simple as that. Gazco Riva2 600 5kw Gas Fire with Conventional Flue - Natural Gas - This stunning Riva2 600 is the sleekest model in this range, offering a beautiful landscape flame view. Gazco have an internet policy which does not allow Approved Retailers to display prices of their stoves online. If your enquiry is related to these subjects then please contact your local retailer or select Homeowner from the drop down menu below. We cannot guarantee that your application will be accepted and your credit file will need to be searched for the application to proceed. Effortlessly becoming the focal point of your interior, a Gazco Studio 3 Balanced Flue Natural Gas Glass Fronted Gas Fire brings far more than just heat to your home. Please ensure you have the following information below: 1. Our rigorous quality ... we do not offer technical support (beyond our statutory responsibilities) for products bought via nationwide online sales, where this support would normally be offered by one of our Once you have selected the Hitachi Interest Free Finance option at checkout, you will be directed to Hitachi's secure site to complete a very short application process. Such parts include but are not limited to glass, screens, bulbs, LED boards and batteries. You will receive a link to create a new password via email. If you are experiencing any issues using this web site please contact customer service on 01392 474000. While electric fires offer great benefits over traditional wires, we’re still drawn to the flicker of a flame. No Warranty is extended to consumable service parts. The Gazco Extended Warranty does not cover: This model of stove allows the option for a choice of flue, conventional and balanced. The Sheraton’s firebox has been lined with our EchoFlameTM Black Glass Lining to enhance the visual depth and clarity. Prior to purchasing one of the Stovax family of stoves, they require customers to confirm that they have read the statement below which highlights the importance of buying from an approved dealer like Glowing Embers and the importance of using a local showroom and or fitter to provide proper pre-installation advice and professional installation. Regular office opening hours are 9am – 5pm Monday – Friday. Please retain your dated sales receipt as a proof of purchase. This warranty is not transferable and is extended only to, and solely for, the benefit of the original purchaser of the Stove or Fireplace. You are able to appeal the decision and get more information and advice by contacting Hitachi. They can also assist with the installation process as well as providing any after-sales support and servicing. Important considerations before making your purchase: Stovax Limited and Gazco Limited take great care to ensure their products are designed and manufactured to the highest possible quality and safety standards, and it is vital that they are sold and installed correctly. I have had the pleasure of being a Stovax and Gazco retailer for the last 35 years. STOVAX LIMITED AND GAZCO LIMITED SAFEGUARD STATEMENT. We aim to answer all emails within 2 working days. Should you experience problems with your Stove or Fireplace, any claim must be submitted first to the Expert Retailer from where the stove was purchased, your Expert Retailer will either be able to offer immediate assistance or make contact with Gazco on your behalf. This amount will not be charged, but is authorised only and used to verify your identity. Please select relevant options only – leave options irrelevant to you blank, Free Delivery (Excl. The Gazco Skope 105R inset electric fire creates a minimalist, hole-in-the-wall installations for a clean and contemporary, built-in aesthetic. Designed for two models, the Conventional flue and the Balanced flue, this stove is accessible even if you don’t have a chimney in your home. I sell these fire and any issues we do get, get resolved hence why I like to sell them. This site uses cookies. b) Damage resulting from installation and usage where the appliance has not been installed or used in accordance with the Gazco installation and operation instructions, or if the installation does not conform to local building, fire and safety regulations. GB. The location of this may vary according to your appliance’s models and fuel types. d) Damage or defects caused by the product being stored in a damp, unheated environment. Any product purchased outside of our Expert Retailer Network will carry a standard 1 Year non-extendable Warranty. The Gazco Stockton Electric Stoves are available in different sizes. The Gazco Designio gas fire has a smart finish with clean lines. For this reason, Stovax Limited and Gazco Limited strongly encourage you to visit one of its qualified independent retailers, who will be able to provide you with the best support both before and after making your purchase. Home » Support » Request a Service Call. Team Leader - Customer Support dbird@gazco.com - 01392 261950 Advertisement. Please note: This warranty is applicable for purchases within the United Kingdom, Republic of Ireland, France, Belgium and the Netherlands only. The appliance is sealed from the room in which it is installed and a twin-wall pipe vents directly outdoors. The centrepiece of any home, a Gazco stove adds warmth and character to any room or living space. Technical documents include instruction manuals, declaration of performance and spare parts list which can be downloaded by navigating through the menu. 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